FREQUENTLY ASKED QUESTIONS

Our returns policy is simple, ‘if you don’t want it, we don’t want you to have it.’ What this means is, if for any reason you are not 100% Satisfied we will give you a full refund on return of the goods, no questions asked. I’m fact with the Big Bold Brazen Guarantee, we even go one step further. If you purchase a Box of Cigars from us and don’t like the first cigar you smoke, just let us know, return the whole box and we’ll refund you for the whole box including the cigar you smoked…yes, crazy I know!

We pride ourselves on our rockstar shipping! We know you want your cigars as quickly as possible, so we ship it as quickly as possible, if you place your order by 5pm Eastern Standard Time we will ship out your order that day. We also offer the cheapest Express Post shipping in Australia, if you spend over $180, you can get Express Post shipping for $20.37.

Well everywhere, everywhere in Australia that is, we have cigar loving customers all over this beautiful country, from Bunbury to Ballina and Cairns to Tassie, if you love cigars we’ll send them to you with our rockstar shipping.

Which payment methods are accepted in the Online Shop? You can make payment using bank transfers, PAYID and bitcoin

We take great care to preserve the quality of our heated tobacco products. All our heated tobacco sticks are stored in temperature- and humidity-controlled conditions within our warehouse to ensure freshness and optimal flavor. You can be confident that your heated tobacco is kept in perfect condition and handled with the utmost care before it reaches you.