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Refund & Return Policy
At Aussie Heated Tobacco, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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You may return eligible items within 14 days of receiving your order.
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Products must be unused, unopened, and in their original packaging for a return to be accepted.
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For hygiene and safety reasons, we cannot accept returns on opened tobacco or nicotine products unless they are defective.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5-7 business days and issued via your original payment method.
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Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
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If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as necessary.
How to Initiate a Return
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Email our support team at sales@aussieheatedtobacco.com with your order number and reason for the return.
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Wait for return approval and shipping instructions.
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Ship the product back to us in its original condition.
For any questions, feel free to contact us atsales@aussieheatedtobacco.com . We’re committed to making your shopping experience with Aussie Heated Tobacco smooth and hassle-free!
