Have Questions? We’re Here to Help.
At Aussie Heated Tobacco Shop, we want your shopping experience to be as smooth as possible. Our FAQ section is designed to answer the most common questions about our products, shipping, payment options, and more. Whether you’re new to heated tobacco or a returning customer, you’ll find clear and helpful information right here. If you can’t find what you’re looking for, feel free to reach out — our friendly support team is always ready to assist you.
How long will delivery take?
We pride ourselves on our rockstar shipping! Place your smokeless tobacco order by 5 PM EST, and we’ll ship it out the same day. Standard delivery takes around 3 days, while express delivery gets to you within 24 hours. Fast, reliable, and always on time.
Where do you ship to?
From Bunbury to Ballina, Cairns to Tassie — we deliver heated tobacco products to customers right across Australia. No matter where you are in this great country, aussieheatedtobacco.com gets your favourites to your door with fast, reliable shipping.”
What are your returns policy?
Which payment methods are accepted ?
You can make payment securely using bank transfers, PAYID and bitcoin. Which are our preferable payment methods
Can i track my order?
Yes, absolutely! Once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor the delivery status of your package at any time. If you don’t see the email, please check your spam or junk folder just in case.